esure clamps down on fraudulent car insurance

Thu, 04 Jun 2009

Car insurance provider esure is introducing new techniques to stop fraudsters claiming for stolen vehicles, when they are in fact stored in a lock-up.

The company will now use cognitive interviewing, a sophisticated lie-detection technique, when assessing any car insurance claims for a vehicle worth less than £5,000 that has been apparently 'stolen'.

Claimants will be analysed for tell-tale signs of inaccuracies in car insurance claims, combining the results with Voice Risk Analysis, which measures tiny changes in speech which signify stress .

Gordon Hannah, director of claims and operations at esure, said: "The massive leaps in car security and immobiliser technology have made it very hard to steal any car without expensive specialist equipment. This has helped to dramatically reduce the targeted theft of all but high value cars."

The Insurance Fraud Bureau recently said that those who attempt to extract money from car insurance companies by deliberately causing dangerous motor accidents are adding to the cost of honest drivers' policies
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