Car insurance claims benefit from right information

Fri, 05 Jun 2009

Providing car insurance companies with as much accurate information from the scene of the accident as possible will reduce the time it takes to process a claim, according to Aviva .

The car insurance provider said that, while exchanging names and addresses is required by law, obtaining more information will help insurers deal with any claims quicker and more efficiently.

Aviva has urged driver to try to collect information such as contact details of the other motorist, anyone involved in or witness of the accident, damage to the vehicles and make, model and registration number .

Martin Smith, technical motor claims manager at Aviva, said: "Even minor accidents can be inconvenient and distressing for drivers but capturing the right information at the scene will enable their insurers to determine responsibility quicker and reduce the length of the claim for all parties."

Those looking to provide false information to car insurance providers have been warned by esure that it is introducing sophisticated lie-detection techniques to stop fraudsters claiming their vehicle has been stolen when it has not.
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